Privacy Policy

We collect information you provide directly and information gathered automatically when you rent a vehicle or use our services:

• Identity & Contact: full name, email address, phone number (including WhatsApp number), and home address.
• Driver Information: driver's license number, country/state of issue, and photos of your license and a selfie holding your ID.
• Rental Details: pickup and drop-off dates, locations, vehicle assigned, mileage readings, and photos of the vehicle and odometer.
• Payment Information: payment method (card, Zelle, Venmo, cash), payment amounts, and billing period covered. Card details are processed by our payment provider — we do not store full card numbers.
• Messages: the content of messages you send us via WhatsApp, email, or SMS, including photos and documents you share.
• Usage Data: device type, browser, pages visited, and approximate location derived from your IP address.

We use your information to:

• Create and manage your rental agreement, including vehicle assignment and contract signing.
• Process payments, deposits, refunds, and final invoices (including mileage, tolls, fuel/charging, and damage charges).
• Send you rental reminders, payment due notices, oil-change reminders, and return/renewal instructions via email, SMS, and WhatsApp.
• Respond to your questions and provide customer support through WhatsApp and other channels.
• Maintain vehicle history, maintenance records, and damage documentation tied to your rental.
• Verify your identity and prevent fraud.
• Comply with legal, insurance, and regulatory obligations.

We use the WhatsApp Business Platform (Cloud API) to send you messages about your rental — including payment reminders, return instructions, and responses to your questions. When you message us on WhatsApp, we may use automated (AI) tools to understand your message and reply. You can tell us at any time if you'd prefer to speak with a person instead.

By providing your phone number and messaging us on WhatsApp, you consent to receiving messages from us through the WhatsApp Business Platform. Standard message and data rates from your mobile carrier may apply. You can stop receiving messages by replying "STOP" or asking us to opt you out, and you can delete our chat in your WhatsApp app at any time.

Message content, timestamps, and delivery status are stored in our system to provide support and maintain a record of our communications with you. WhatsApp/Meta also processes message data as described in their own privacy policy (see Section 4).

We share only the information necessary for these providers to perform their services, under their own privacy and data policies:

• Meta / WhatsApp: processes messages, phone numbers, and message metadata through the WhatsApp Business Platform. See WhatsApp's Privacy Policy and Meta's Privacy Policy.
• Stripe: processes card payments and checkout. See Stripe's Privacy Policy.
• Google: provides maps/address lookup, email delivery (Gmail API), and cloud infrastructure. See Google's Privacy Policy.
• Twilio: delivers SMS messages and verification codes. See Twilio's Privacy Policy.
• OpenAI / Anthropic / Google AI: may process message text to generate automated replies and assist with customer support.

We do not sell your personal information to anyone, and we do not use it for advertising purposes.

We keep your rental records and supporting documents for as long as needed to provide our services and to meet legal, tax, and insurance requirements — typically seven (7) years after the end of your rental or the resolution of any related claim. Message history from WhatsApp is retained for the same period to maintain a complete support record. Payment records and invoices are retained per applicable tax law. Usage data is kept for a shorter period for analytics and security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To request deletion of your data — including your WhatsApp message history with us — contact us using the details in Section 9. We will verify your identity and respond within 30 days.

Please note that some information may need to be retained to comply with legal, tax, or safety obligations, or to resolve an open claim or dispute. Deleting your data with us does not delete data held by Meta/WhatsApp or other third parties — for that, contact those providers directly (see Section 4).

We use reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS), access controls limited to authorized staff, and secure cloud storage. Payment card data is handled entirely by our PCI-compliant payment processor (Stripe). No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to minimize risk and to act quickly if an issue is identified.

Our services are intended for adults who hold a valid driver's license. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, please contact us and we will delete it.

If you have questions about this policy or your personal data, or to request deletion of your information, contact us:

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top. If we make material changes, we'll notify you through the app or by message. Continued use of our services after a change means you accept the updated policy.